Equipment

The equipment on hire shall remain the absolute property of the Company and the Hirer has no right, title or interest in the equipment, except that it is hired to the Customer for an agreed period, with the Customer accepting responsibility for the safekeeping of the equipment whilst in their possession. The equipment must be returned by the Customer in the condition in which it was received and in good working order.

All equipment is checked prior to dispatch. It is the responsibility of the Hirer to check upon receipt of the equipment that it is in good working order and in an undamaged condition.  The Company will not be responsible for any defects or deficiencies in the equipment unless notification has been made in writing upon receipt of the equipment before 4pm on the day of delivery.

The Company needs to determine the potential use and deployment of hired equipment. This information also helps the Company to know whether appropriate equipment is being hired for the customer’s stated purpose and to offer informal advice about equipment that may be needed by the Hirer. However, the Company accepts no responsibility for this advice, nor does it warrant, guarantee or promise that any advice given by its employees, servants or agents as to whether any hired equipment is suitable for the particular or any purpose for which it is or may be required.

It is a condition of hire that the Hirer declares the purpose of hiring the equipment and where it will be used. This is to prevent unacceptable risks being taken with the Company’s equipment. The Company reserves the right to decline a request to hire if it is not satisfied with the declared purpose of the hire. It is therefore more likely for the Hirer to be able to hire if as much detail as possible regarding the equipment’s use is provided.

The Hirer shall not assign, transfer or otherwise part with possession of the equipment during the period of hire without prior written consent of the Company. The Hirer will permit the Company at all reasonable times to inspect the equipment including procuring access to any premises where the goods are located.

Any intention to take the equipment outside of the UK must be notified in writing to the Company prior to commencement of the hire. The Company reserves the right to decline hire for any overseas use.

The Hirer shall take adequate and proper measures to protect the equipment from theft, damage and other risks.  The Hirer shall not permit the equipment to be used for any abnormal or hazardous assignments without the prior written consent of the Company.  The Hirer shall notify the Company of any change of address, and upon the Company’s request provide details of the location of the equipment. 

Loss or Damage to Equipment

The Hirer shall be responsible for the safe keeping of the equipment throughout the hire period and shall be liable to the Company for all loss of or damage to the equipment howsoever caused.

The Hirer shall not remove any labels from and/or interfere with the equipment or make any permanent modifications to it.  The Hirer will only use the equipment in a safe and correct manner in accordance with the operating manual/instructions supplied with the equipment.  The Hirer will notify the Company of any loss or damage to any equipment on hire immediately, and where theft has occurred the police should be informed.

The Hirer shall not carry out or attempt to carry out any repairs to damaged equipment without the prior written permission of the Company.

The Hirer shall pay to the Company all costs for repairs to damaged equipment. The Hirer shall pay to the Company the full cost of replacing any lost equipment, or any equipment, which in the reasonable opinion of the Company is uneconomic to repair, with new equipment of the same or similar specification to that equipment which has been lost or damaged.  The Hirer shall also without limitation be liable for any loss of rental income resulting from such loss or damage or for the period it takes to effect repairs.

Where equipment is returned with missing components, the Hirer shall ensure that said components are returned to the Company by either Royal Mail Special Delivery or an approved courier service within 2 working days of the pickup date. If the components are not returned by this time and no agreement has been made in writing between the Company and the Hirer, all monies owed for replacing said components will become immediately due and payable and the Hirer’s card will be debited. This includes but is not limited to batteries, memory cards, tapes, cases and other ancillary items connected with the equipment.

The Company recommends at all times that the Hirer uses memory cards tested and supplied by the Company. In the event of any damage relating to use of memory cards not supplied by the Company, the Hirer shall be liable for damage to equipment. The Company assumes no responsibility for damage or liability of any kind resulting from the use of the equipment. All digital sensors are inspected and, where necessary, cleaned before dispatch of equipment. The Company assumes no responsibility for dust attracted to the chip after dispatch.

Insurance

For single event hires, with equipment values of less than £5,000, the Company does not require the Hirer to have insurance in place. However, the Hirer will be required to provide a deposit equaling 25% of the total replacement value of the equipment and will be liable for all costs covering the loss or damage to the equipment, including the cost of the Company’s ‘lost hire’ opportunity. The Hirer should therefore ensure that adequate cover is in place for this type and value of equipment. It is unlikely that standard home or business insurance will cover high value single items or cover hired in equipment.

If the Company requires you to hold insurance you must prove to us that insurance is in place and the Company must be satisfied with said cover prior to commencement of the hire.  Where the Company is not satisfied with said cover, the Company reserves the right to cancel the hire until such time as sufficient cover is in place and the Company is satisfied.  

The Company will investigate all losses of whatever value thoroughly. Where the loss is suspected to be by theft, the Customer has an obligation to report the loss to the police and to obtain a crime reference number without unnecessary delay.

Please note that you remain liable for up to the full value of the equipment and we will take whatever action necessary to recover any costs.

Cancellation

In respect of any order cancelled by the Hirer within 2 full working days of the date of dispatch of the order, the Hirer shall be liable to pay to the Company a cancellation charge equal to half the agreed hire charge. If the Hirer cancels the order within 1 full working day of the dispatch date, the Hirer shall be liable to pay to the Company a cancellation charge equal to but not exceeding the agreed hire charge.  Where the Customer is such that the hire would be subject to the provisions of the Consumer Protection (Distance Selling) Regulations 2000, the Customer shall have the right to cancel the order by written notice up to 14 working days after confirmation of that order. By accepting delivery of the equipment ordered, defects or deficiencies notwithstanding, the customer agrees to pay the hire and courier charges for said equipment.

Payment

Payment of any monies payable to the Company in respect of any agreement between the Hirer and the Company shall be made to the Company before any equipment is dispatched. The Company shall be entitled to receive full payment of the hire charges from the Hirer on receipt of the order.

The Hirer shall pay all sums due to the Company under this contract without any set-off, deduction, counterclaim and/or any other withholding of monies. The Company reserves the right to charge the Customer’s credit or debit card to the full value of the equipment in the event that the Hirer is considered to be in breach of these Terms & Conditions.